Shipping & Dispatch Times
Please note that we post orders to the address given by you the customer. We cannot accept responsibility for wrongly supplied addresses.
We offer a wide range of delivery options, including collection in person, collection at shows, non-tracked postal services, tracked and insured postal services and tracked courier delivery.
Selection of the most appropriate delivery method for you is your choice as a customer.
Information for non UK customers
Brexit has unfortunately made it very difficult for small UK businesses to supply customers within the EU. Sally 4th is not VAT registered, so we are not charging customers any VAT. Sally 4th will correctly complete the required Customs Declarations. It is very likely that your local postal delivery service will charge you for both VAT and a flat rate fee for collecting VAT. Do not place an order if you are not prepared to pay these charges. Sally 4th will only ship orders to EU countries using a Tracked Service. When we dispatch your order, we will email you the tracking details so that you can see where your parcel is. It is not uncommon for parcels being sent from UK to EU to be held by your local Customs Service for 4-8 weeks before being processed. We will not issue a refund or send a replacement parcel if your order is being held by Customs. If your order is returned to us by your countries Customs, or it is returned because you have refused to accept parcel or refused to pay Customs charges, we will issue a refund once the parcel has been returned to us. The amount refunded will be what you paid for order less 10% (to cover Paypal fees & admin for refunding order) and less the cost of postage that he have incurred. Please do not order from us if you are not prepared to accept these terms. Placement of an order from a customer in an EU country will be taken as acceptance of these terms.
I am personally very sorry that this is the case. I am a dedicated European and a committed Remainer / Rejoiner, however we need to do this as we have lost a lot of money since Brexit due to parcels being returned. It is the customer’s role to be aware of any charges that may be due on import into your respective countries. Do not order in expectation of avoiding these costs- the EU customs system is being streamlined to handle the collection of more VAT charges. Do not ask me to undervalue packages on customs declarations, nor to mark them as ‘gifts’, the forthcoming changes to the EU VAT rules have been brought in specifically to counter VAT fraud. Do not expect VAT to be deducted when you place an order with Sally 4th – Sally 4th is not VAT registered therefore VAT is not paid at the point of sale by any customer. VAT may still be levied on import into your country. For any rest-of-world customers reading this, nothing really changes – the above information relates to EU countries only. Outside the EU customers have always been liable for any import duty, VAT or other charges levied by their governments. However, it is always the customer’s role to be aware of any taxes and charges that may be due on import into your respective countries. If you reject a VAT and handling fee charge from your postal or delivery service and the order is returned to me, a refund will be given – minus shipping costs and a 10% admin fee – when the package arrived back with me. But please don’t order if you don’t want to pay the VAT and handling fees – it will just cost you and me time and money. We aim to dispatch orders within 10 days of receipt, but at very busy times this could take up to 21 days.
Returns: Customer Satisfaction… We do our best!
If you are not completely happy with your purchase, send it back to us, in an ‘as new’ condition within seven days of
receipt and we will give you a full refund, no questions asked!
If you have any problem with any item purchased from us, contact us and we will do our best to resolve it.
Minimum Order Value
We have no minimum order value, if you would like to order just one item, that is fine.
General Terms
Sally 4th owns and operates this Website. This document governs your relationship with Sally 4th. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites (the “Linked Sites”), which are not operated by Sally 4th. Sally 4th has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Sally 4th will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Sally 4thor its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Sally 4th and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Right to cancel
All customers have the right to cancel their orders under U.K. Consumer Rights Regulations which gives consumers extra protection when buying online.
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of 14 days beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
Please note that goods and services with a value lower than £42 are exempt from these regulations.
General
The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
